Certain software programs do not play nicely with one another. What you have on your home computer when you create your document may not be something that your print shop uses.
You can tell what you are using by the file extension after the filename.
For example, your photo may be labeled “athelake.jpg” or “img-409010148-0003.jpg”.
The extension “.jpg” is a universal photo tag. You would use your photo with this file extension if you were sending us a photo to put on a personalized mug.
If, however, you are sending a document with both photos and text, you will not – repeat NOT – want to use jpg. It does not translate well.
First published on Facebook as WWYPS Tip for June 30