We live in an electronic age. Much of what we do is via electronic equipment.
We use our computers to design graphics and input text. Then we use the computer to send directions to our printers to complete the project.
Most of the time this works very well.
It only takes one electronic component to throw a monkey wrench into the entire works.
The other day, we were in the middle of printing a multi-page job – a booklet with a cover of one weight and four or five interior pages of text weight paper. The job was going well. Everything worked fine.
We were three quarters of the way through the job when wham – the whole thing blew up in our faces.
We had a paper jam. We cleared it and attempted to restart the job.
The printer failed to re-start. We turned it off, let it rest, and turned it back on again. (This is standard operating procedure. When you have an electronic glitch, sometimes the off/on routine will clear it automatically.)
We did the off / unplug / wait / reconnect / turn on routine. Still nothing.
We called tech support and followed all their instructions. Still no go.
So the technician scheduled a visit to replace what he believed was the faulty element.
In the meantime, we were without our workhorse printer/copier. Essentially we were dead in the water.
We were thankful that the technician arrived (the next day) with a used replacement part. He will have to return with a new part when the new one is available.
Patience is truly a virtue because we do not live in a perfect world.
Remember, at DuMond Printing, business is personal.
214 West Commercial
Lyons, KS 67554